We understand that unanticipated events happen occasionally in everyone’s life and are happy to honor your business as follows. If there are any health issues
present at the time of your scheduled massage that might make massage a bad idea, including fever/cold/flu/sickness, please contact us BEFORE attending your massage.
Massage Appointments
24-hour advance notice is required when cancelling a massage appointment. This allows the opportunity for someone else to schedule an appointment. Since
all massage services are by appointment only, a major credit card is required to hold your appointment. You will not be charged until massage services are rendered, unless you fail to cancel
within 24 hours and/or no-show (see below) your appointment! If you are unable to give us 24 hours advance notice, you will be charged the full amount of your appointment.
No-shows
Anyone who fails to show up for a scheduled massage appointment and does not provide 24 hours cancellation notice, will be considered a “no-show” and will be
charged the full amount for the missed appointment.
Late Arrivals
Out of respect and consideration to your therapist and other customers please plan accordingly and arrive 10 minutes prior to your appointment. If you arrive
late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time
remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Thank you. It is our pleasure to serve you!